Opinionmeter offers a wide range of interactive survey devices, including touchscreen, hand held, web, and kiosk models that provide real-time feedback from your customer’s Point-of-Experience: the moment they experience your products or services. All survey equipment is managed remotely through the web-based SurveyManager - a hosted application solution. Learn more>
Opinionmeter technology provides city, state and federal governments the ability to measure customer satisfaction levels across all public service programs simultaneously.
Campuses are taking full advantage of Opinionmeter’s mobile feedback tools, from campus dining and student activities to student health and auxiliary services.
Opinionmeter International is a leading provider of technology-based customer satisfaction market research tools. With a range of interactive survey devices we enable our clients to capture real-time ‘voice of the customer’ satisfaction feedback at the point-of-experience (the moment the customer experiences the product or service). All survey devices are web-enabled and remotely managed through the web-based SurveyManager application. Being web-based, the SurveyManager has the ability to automate the delivery of customized ’voice of the customer’ reports and provide real-time customer satisfaction feedback alerts. Opinionmeter’s technology makes the collection of customer satisfaction market research easier, quicker and more cost effective.
All customer satisfaction surveys can be customized, survey questions changed or edited on the fly, and professional reports generated and delivered in a variety of formats. All customer satisfaction market research reports can be fully customized and either generated on-demand or scheduled for automatic delivery by email. The SurveyManager’s reporting tool provides the ability to segment ’voice of the customer’ data based on locations and sub-accounts, as well as generate rollup reports to compare customer satisfaction feedback activity across the entire enterprise.
